ChargePoint collects different kinds of information through the Web Site and the Service, and uses this information in different ways.
Non-Personally Identifiable Information. When you visit the Web Site, we collect certain information (such as your IP address, type of Internet browser and operating system you use, pages viewed, and the websites that you visited before you came to our Web Site, in order to understand how users navigate through the Web Site and to improve your experience using the Web Site. This information does not directly identify any individuals and we do not use this information to identify any individuals. We may continue to collect such information, including the websites that you visit after using our Web Site, for the same purposes after you have visited our Web Site. If you access the Web Site on your phone, or other mobile device, we may also collect non-personally identifiable information.
Geo-tracking. We utilize geo-tracking in our mobile application, website and in our ChargePoint applications for ChargePoint’s marketing efforts, customer service, customer experience and in order to provide and improve our Service.
Aggregated Information. ChargePoint may also analyze and compile information on patterns of usage of the Service. This information is collected in aggregate form, without identifying any user individually. We may use this information to improve the Service and provide this information to third parties for marketing purposes or as otherwise set out below.
Personally Identifiable Information. The type of personal information we collect and how we use and disclose it depends on the purpose of the interaction between the individual and ChargePoint.
When you use our Service, we collect certain demographic information (such as your ChargePoint charging station location and charging duration) in order to understand usage patterns and to improve your experience using our Service.
We use the User Information in order to process the application, to provide the Service to customers and users, to ensure we are able to provide responsive and relevant ongoing customer service, and to otherwise communicate with you as a customer or user regarding the Service. Please keep in mind that we reserve the right to send you certain communications relating to your use of the Service, such as service announcements, notices about new features or information on the Service, administrative messages, and communications regarding your account.
Advertising. We may also use the User Information to provide advertisements from ChargePoint or its partners to you, but you will have the opportunity to opt-out of these communications. From time to time, you may receive offers through ChargePoint from third party businesses. These offers may require you to provide information to them if you choose to accept their offers. You should remember that these offers are made by the businesses themselves and not by ChargePoint. You should always be sure to read the terms of service and privacy policies of these businesses before providing any information to them so that you can understand their intended uses for your information. ChargePoint may receive information from these businesses regarding your response to their offers, so that ChargePoint may better tailor your user experience.
From time to time, we may also collect information via online surveys or polls. Participation in these surveys or polls is entirely voluntary, and you may decline to participate.
Children’s Privacy. The Web Site and the Service are intended for adult users, and ChargePoint does not knowingly and deliberately collect personal information from anyone under 13 years of age.
Phone Calls. For the purpose maintaining quality service, telephone calls to our customer service lines may be recorded. If your call is subject to a quality assurance program, you will be so advised prior to speaking with a representative.
The circumstances in which ChargePoint may share User Information with our third-party service providers are reasonably connected with the purposes of the collection, such as providing the Services or Products to users. As well, we may share User Information in the following circumstances:
We may aggregate information and data about you and your use of the Web Site and Service and provide such aggregated information and data to: (i) advertisers, for marketing or promotional purposes; and/or (ii) to ChargePoint charging station partners, to allow them to better understand the usage patterns of ChargePoint customers and users using their charging stations. In these circumstances, we do not disclose information that could be used to personally identify you.
Access by ChargePoint, its distributors, ChargePoint charging station owners, or authorized third parties, or any of such parties respective employees, contractors, consultants, representatives and agents to any personal information you provide is limited to only information necessary to provide the business service offered and to allow them to perform their duties and to enhance your experience with ChargePoint.
Access by ChargePoint, its distributors, ChargePoint charging station owners, or authorized third parties, or their respective employees and consultants to any personal information you provide is limited to only information necessary to provide the business service offered and to allow employees or consultants to perform their duties.
To help protect the privacy of the data you transmit through the Web Site or Service, ChargePoint uses industry-standard; secure server software that encrypts the information you input before it is sent to us. In addition, ChargePoint uses standard industry practice to protect User Information against unauthorized access. However, you should keep in mind that the Web Site and Service are run on software, hardware and networks, any component of which may from time to time require maintenance or experience problems or breaches of security beyond our control and for which we are not responsible.
We will try to update your User Information as we become aware of changes. However, we will be able to serve you best if you update your User Information or notify us of any changes to (or errors in) your User Information. You can update your User Information through the Web Site, or if you are unable to access that information for any reason, you may submit a written request for changes to Customer Service at the contact information listed below. In order for us to serve you best, please provide your name, phone number, mailing address, and e-mail address when contacting us.
ChargePoint’s servers are located in the U.S., and ChargePoint performs activities outside of Canada. As well, ChargePoint performs activities outside of Canada and Mexico through third party service providers. As such, your personal information may be processed, used, stored or accessed in the United States. You acknowledge and agree that, as a result, your personal information may be processed, used, stored or accessed in other countries and may be subject to the laws of those countries. For example, information may be disclosed in response to valid demands or requests from government authorities, courts, or law enforcement in other countries.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, ChargePoint is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, ChargePoint may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
In compliance with the EU-US and Swiss-US Privacy Shield Principles, ChargePoint commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding this Policy should first contact ChargePoint’s Privacy Administrator at:
Privacy Administrator 254 E. Hacienda Avenue Campbell, CA 95008
ChargePoint has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgement of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit www.jamsadr.com/file-an-eu-us-privacy-shield-or-safe-harbor-claim for more information or to file a complaint. The services of JAMS are provided at no cost to you. Citizens and residents of the European Union or Switzerland also have the possibility, under certain conditions, to invoke binding arbitration for complaints regarding Privacy Shield compliance not resolved by any of the other Privacy Shield mechanisms. For additional information go to https://www.privacyshield.gov/article?id=ANNEX-I-introduction.
Finally, as a last resort and under limited circumstances, EU and Swiss individuals with residual privacy complaints may invoke a binding arbitration option before the Privacy Shield Panel.
Contact us at chargepoint.com/support if you have any questions.